"Think you can get by paying the lowest wage, giving the fewest of benefits, doing the least training for your employees? It will show.Companies don't help customers... people do." Liz Tahir
1. Remember there is no way that the quality of customer service can exceed the quality of the people who provide it.
2. Realize that your people will treat your customer the way they are treated.
3. Do you know who your customers are?
4. Do your customers know who you are?
5. For good customer service, go the extra mile.
6. Are your customers greeted when they walk in the door?
7. Give customers the benefit of the doubt.
8. If a customer makes a request for something special, do everything you can to say yes.
9. Are your customer service associates properly trained in how to handle a customer complaint or an irate person?
10. Want to know what your customers think of your company? Ask them!
"Remember that the big money isn’t as much in winning customers as in keeping customers. Each individual customer’s perception of your company will determine how well you do this and that perception will depend on the level of customer service you provide." Liz Tahir
Read Liz Tahir's explanation for each of the above steps by clicking here or click here to learn more about Liz Tahir.
1 comment:
As someone who loves great examples of customer service and strives to exceed people's expectations every day, this is a great list. Thanks for sharing.
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