Don't Choke: How to Thrive in High Pressure Stituations

Why We Choke Doing Tasks That Call Upon Our Working Memory
There are things that you can do to strengthen your working memory, but at any given time, it is a limited resource. When we start to worry, our negative internal monologue uses up our supply of working memory. Instead of using the fuel of our working memory to help us accomplish the task, it’s burned away with anxious hand-wringing.

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FREE FOURTH OF JULY FUN, PLAN NOW

PLAN AHEAD FOR NEXT WEEKEND'S

FOURTH OF JULY CELEBRATION

WHEN: Sunday, July 3, 2011

WHAT: Annual Independence Day Concert and Fireworks display at the Newark campus of Ohio State University and Central Ohio Technical College. Martha Grace Reese Amphitheater.

COST: FREE & FREE PARKING

6:00pm Sticks & Stones

8:00pm Newark-Granville Symphony Orchestra

10:00pm Fireworks Display

Bring your favorite lawn chair or blanket, picnic and beverages.

NOW: The reason why to attend with your children. This is a great opportunity to see the campus of our local college and get them excited that a highly thought of college is right in their backyard. It is never too early to plant the seed of higher education no matter the child's age.

10 CUSTOMER SERVICE TIPS

"Think you can get by paying the lowest wage, giving the fewest of benefits, doing the least training for your employees? It will show.Companies don't help customers... people do." Liz Tahir

1. Remember there is no way that the quality of customer service can exceed the quality of the people who provide it.

2. Realize that your people will treat your customer the way they are treated.

3. Do you know who your customers are?

4. Do your customers know who you are?

5. For good customer service, go the extra mile.

6. Are your customers greeted when they walk in the door?

7. Give customers the benefit of the doubt.

8. If a customer makes a request for something special, do everything you can to say yes.

9. Are your customer service associates properly trained in how to handle a customer complaint or an irate person?

10. Want to know what your customers think of your company? Ask them!

"Remember that the big money isn’t as much in winning customers as in keeping customers. Each individual customer’s perception of your company will determine how well you do this and that perception will depend on the level of customer service you provide." Liz Tahir

Read Liz Tahir's explanation for each of the above steps by clicking here or click here to learn more about Liz Tahir.

WHAT'S FOR DINNER? NYC AIRPORT GEESE

What's for dinner? NYC airport geese soon to be served on a platter

Take a gander at this: In an effort to control airport bird population, New York City plans to start collecting unwanted geese and ship them off to Pennsylvania, where they will be cooked for meals.

But before you get your feathers in a ruffle, know that the plan will actually benefit those in need. The birds, which were previously rounded up and gassed, will be donated to food banks to help feed hungry Pennsylvanians. Apparently, the birds will be shipped out of state because New York has not established safety protocols for processing and consuming wild goose meat.

The Department of Environmental Protection calls the roundup of geese a "sensitive topic," but is in favor of the plan. We'll just have to wait and see what all the animal activists have to say about it. Last summer, there was a huge public outcry over the roundup of hundreds of geese in Prospect Park, Brooklyn in the name of airline safety. The topic has been a huge issue since January 2009, when a flock of geese disabled US Airways Flight 1549, forcing it to ditch in the Hudson River.

Click here to view Gadling's Blog from AOL Travel. Something new to learn every day along with great travel tips.

ART WORK BY NICHOLAS BATE

CHECK OUT NICHOLAS BATE BY CLICKING HERE.

Father's Day

Perfect way to start Father's Day, espresso and a muffin at Licking Memorial Hospital's Starbucks Coffee Shop.
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EVERYONE GOES HOME, DOES NOT ALWAYS HAPPEN

MUNCIE -- "Perhaps because they do their jobs so effectively, it is easy to overlook the extreme danger that firefighters encounter on a routine basis."

Click here for the entire article.

As reported by The Secret List:

The Muncie (Indiana) Firefighter killed in the Line of Duty yesterday at Tabernacle of Praise on Muncie's south side has been identified as Firefighter Scott Davis. Davis, 40, was killed when a roof collapsed in the burning church about 1615 hours.FF Davis, married and a father of 3 children, was a former Yorktown fire chief. At 1915 hours last night FF Davis' body was recovered from the collapsed building and placed inside a waiting ambulance and a procession of emergency vehicles was organized that followed the ambulance to IU Health Ball Memorial Hospital. The collapse reportedly occurred about 15 minutes into the operations.
MORE COVERAGE HERE w/Photos & Videos: http://www.thestarpress.com/
http://www.youtube.com/watch?v=06cmenA0kYI

Sicily's Mafia Tries to Go Green

As posted by Time on twitter:

"And the Sicilian mafia, the Cosa Nostra, seems to have already gained a foothold in the relatively young industry. Last September, Italian police confiscated their largest ever collection of mafia assets when they seized assets worth $1.9 billion from a Sicilian businessman named Vito Nicastri. The haul included 43 wind and solar companies and around 100 properties, including luxury villas in western Sicily. Nicastri, known as "The Lord of the Wind" because he was the island's largest developer of wind farms, had been arrested the year before and accused of ties to Matteo Messina Denaro, a man believed to be the head of the Sicilian mafia."

Click here to read the entire article.

Miss you Mom on the tenth anniversary of your death!

PROCRASTINATION IS A FRIEND OF FAILURE

There is an old Spanish proverb that says "Tomorrow is often the busiest day of the week," and I think it may just be true. We allow procrastination to get in our way because that's the easy thing to do.

Our exercise and health can wait until tomorrow. We'll just run more on the weekend or we can start eating healthy next week.

Our financial decisions aren't thought out the way they need to be because it's often easier to spend based on impulse instead of planning and foresight.

Click here to read Sean Carpenter's post and read about being Proactive and not Reactive.

Click here to pick up the advice Sean receives from his favorite chocolate candy.

BUCKS FIRST SUMMER OUTING

Deana Martin Sings Dino! Midland Theatre
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Espresso---Warner Library at OSU-N

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OLD + NEW WORLD COMBINATION

Retro cowboy TV tray and laptop computer, a 55 year difference making a good combination.
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